Shipping &
Delivery

Orders are generally processed within one (1) business day following successful payment authorization and order verification.

Orders placed after business hours, during weekends, or on public holidays will be processed on the next available business day.

During periods of unusually high demand, promotional events, inventory audits, severe weather conditions, or carrier disruptions, processing times may be extended.

PepcoLab reserves the right to conduct additional order verification procedures prior to dispatch where necessary for fraud prevention or compliance purposes.

Orders are shipped using reputable domestic and international courier partners selected based on destination, service availability, and operational reliability.

Tracking details are provided via email once an order has been dispatched.

Delivery estimates displayed during checkout are provided for guidance only and do not constitute guaranteed delivery dates.

Shipping timelines begin upon dispatch, not at the time an order is placed.

Customers are solely responsible for ensuring products may be legally imported, possessed, stored, and used within their jurisdiction.

Any customs duties, import taxes, VAT, brokerage fees, inspection fees, or other governmental charges are the responsibility of the recipient unless explicitly stated otherwise.

PepcoLab cannot guarantee customs clearance and accepts no responsibility for delays, inspections, holds, confiscations, or refusals imposed by customs authorities.

Failure to comply with local import regulations does not qualify an order for refund or replacement.

Estimated delivery windows vary depending on destination, shipping service selected, customs procedures, and carrier performance.

Delivery estimates should not be interpreted as guaranteed arrival dates.

Unexpected events including weather conditions, transportation disruptions, customs inspections, public holidays, labor disputes, or force majeure events may affect transit times.

Customers are responsible for providing complete and accurate shipping information at checkout.

PepcoLab shall not be responsible for delays, losses, or additional shipping costs arising from incorrect addresses, incomplete information, or failed delivery attempts.

Orders that have already entered the shipping process may not be eligible for address modifications.

Customers must notify our support team promptly if a shipment appears lost, damaged, incomplete, or delivered in unsatisfactory condition.

Photographic evidence of packaging, shipping labels, and product contents may be required to initiate an investigation.

Claims are subject to review and carrier verification procedures.

Resolution timeframes vary depending on courier investigations and claim processing requirements.

Packages returned due to failed delivery attempts, refusal of delivery, customs rejection, or incorrect address information may be subject to additional shipping charges.

Refunds for returned shipments may be reduced by original shipping costs, carrier fees, customs charges, or administrative expenses where legally permitted.

PepcoLab reserves the right to determine eligibility for reshipment on a case-by-case basis.

Products supplied by PepcoLab are intended exclusively for laboratory research, analytical, and scientific purposes.

Products are not intended for human consumption, therapeutic use, veterinary use, medical procedures, or diagnostic applications.

Customers are responsible for ensuring products are handled, stored, and utilized in accordance with applicable regulations and accepted laboratory practices.

PepcoLab shall not be liable for delays, interruptions, or failures in shipment resulting from circumstances beyond our reasonable control.

Such events may include natural disasters, severe weather, pandemics, governmental actions, customs inspections, transportation disruptions, cyber incidents, labor disputes, supply chain interruptions, or carrier service failures.