Privacy
Policy

PepcoLab Ltd ("PepcoLab", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, products, services, and communications.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable privacy laws.

We may collect the following categories of information:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number
• Order and transaction history
• Account and authentication information
• Website usage and analytics data
• Customer service communications
• Technical information including IP address, browser type, device information and log data

We use personal information for legitimate business purposes including:

• Processing and fulfilling orders
• Providing customer support
• Responding to enquiries
• Preventing fraud and abuse
• Improving website functionality and performance
• Complying with legal and regulatory obligations
• Maintaining security and platform integrity
• Sending service-related communications
• Sending marketing communications where legally permitted or consented to

Under UK GDPR and applicable data protection laws, we process personal information on one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent where required

Our website may use cookies, analytics tools, and similar technologies to improve functionality, analyse traffic, remember preferences, and enhance user experience.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may engage trusted third-party providers to support our operations, including:

• Payment processors
• E-commerce infrastructure providers
• Hosting providers
• Analytics providers
• Shipping and logistics partners
• Email communication platforms

These providers are contractually required to process data in accordance with applicable privacy and security requirements.

Some service providers may process information outside the United Kingdom or European Economic Area. Where such transfers occur, appropriate safeguards will be implemented as required by applicable data protection laws.

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

We maintain appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.

No internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Products offered by PepcoLab are supplied exclusively for laboratory research purposes. Product purchases, enquiries, and communications may be reviewed for compliance, fraud prevention, safety, legal obligations, and operational requirements.